The effects left by coronavirus is forcing businesses to rethink their global value chains. They also face challenges to cover the costs of the effects of coronavirus, and this will involve streamlining operations and increasing efficiency.
Executives and Management should not be anticipating "back to normal". Business Travel Professionals will play a pivotal role in supporting clients and their travellers through the maze of uncertainty and risk.
Specifically, the Account Manager's role will be defined by the very technologies that everyone has become accustomed to during the lockdown - virtual meetings, online presentations, collaboration tools and webinars.
Using these digital tools, their focus will now be translating the new landscape to their clients, as well as being operationally aware and sensitive to the dynamics of where their travel programme was before the pandemic and after. They will help clients to review and update travel policies, legal and moral obligations, duty of care, cost control, forecasting trends and most importantly, managing risk.
The travel programme will never be the same again - so, business travel professionals need to keep building their knowledge and expertise and their confidence so they can reimagine, reshape and reinvent the TMC business model.
Learners are recommended to also complete the Account Management Fundamentals course. Upon successful completion of both courses, learners will be presented with a Diploma in Account Management, certified by The BTA (Business Travel Association).
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